AFNET FAQs
Click below to explore categories with answers to frequently asked questions.
AFNET is a dedicated wireless service provider designed to connect America's heroes: active-duty military, veterans, First Responders, medical professional, teachers and more. We offer affordable broadband solutions, including high-speed data, unlimited talk and text, and affordable devices, to ensure you stay connected with your loved ones, employers, and essential resources.
AFNET provides a reliable nationwide wireless service. We leverage established network infrastructure to deliver high-quality cellular connections. This allows us to offer competitive plans with high-speed data, unlimited talk and text, and access to purchasing smart devices. Our focus is on simplifying connectivity for those who dedicate their lives to serving our country.
AFNET is driven by a mission to bridge the digital divide and provide essential phone services to individuals who may not be able to afford them otherwise. We are committed to supporting:
• At-Risk Veterans: Ensuring those who served our country have access to vital communication.
• Domestic Violence Victims: Providing a lifeline for safety and communication during vulnerable times.
• Special Needs Individuals: Enabling greater independence and connectivity for those with unique needs.
• And more: We strive to reach and support other vulnerable populations who face barriers to affordable phone service.
Our goal is to empower individuals by providing them with the means to stay connected with loved ones, access critical services, and build a stronger sense of community. We believe that everyone deserves the opportunity to stay connected, regardless of their circumstances.
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AFNET provides comprehensive cellular solutions designed to keep you connected. We offer:
- Reliable Cellular Plans:
- Nationwide coverage with high-speed data.
- Unlimited talk and text.
- Affordable plans tailored for our community heroes.
- Device Sales:
- Our storefront offers a wide selection of smartphones and other devices for purchase, allowing you to choose the perfect device for your cellular plan.
- Customer Support:
- Dedicated customer support to assist you with any questions or issues.
We've made checking coverage incredibly easy! You can check our Live Coverage Map, just enter your location.
Signing up for AFNET is easy! Simply visit our website, where you can:
1. Shop Plans: Browse our selection of affordable cellular plans designed for your needs.
2. Choose a Device (Optional): If you need a new phone, explore our wide range of
smartphones and devices available for purchase in our online storefront (plan required).
3. Select Your Plan and Device: Add your chosen plan and device (if applicable) to your cart.
4. Complete the Checkout Process: Follow the prompts to provide your information and
finalize your purchase.
5. Activate Your Service: Once you receive your SIM card and/or device, follow the simple activation instructions provided.
We've made the process straightforward and convenient, so you can quickly get connected with AFNET.
Switching to AFNET is a straightforward process! Here's how it works:
1. Shop Plans and Devices (Optional): Visit our website to explore our cellular plans and browse our selection of devices, if you need a new phone.
2. Select Your Plan and Device (if applicable): Choose the plan and device that best suits your needs and add them to your cart.
3. Provide Your Porting Information: During the checkout process, you'll be asked to provide your existing phone number and the necessary porting information from your current carrier. This includes your account number and PIN.
4. Complete the Checkout: Finalize your purchase and provide any required information.
5. Receive Your SIM Card/Device: Once your order is processed, you'll receive your AFNET SIM card and/or device.
6. Activate Your Service: Follow the simple activation instructions provided. This will initiate the porting process, transferring your existing number to your AFNET service.
7. Enjoy Your AFNET Service: Once the porting process is complete (typically within a few minutes to hours), your existing number will be active with the new AFNET SIM on the AFNET network.
We'll handle the porting process for you, making the switch as seamless as possible. You can continue using your current service until the port is complete.
The time it takes to switch to AFNET depends on a few factors, but we aim to make it as quick and efficient as possible. Here's a general timeline:
1. Checkout and Port-In Eligibility: After you complete the checkout process on our website and provide your porting information, we'll immediately confirm your port-in eligibility. This typically takes a very short time.
2. Order Processing and SIM Shipping: Once your eligibility is confirmed, we'll process your order and ship your new AFNET SIM card. Shipping times will vary depending on your location and chosen shipping method.
3. SIM Activation: Once you receive your SIM card, you'll need to activate it through our website or by following the instructions provided or call our support line for help.
4. Instant Porting (Typically): After you activate your SIM, the porting process usually happens within minutes. In some rare cases, it could take a few hours.
From the moment you complete checkout to having your number fully ported, the process can be as fast as the shipping time of the SIM card plus the activation process. In most cases, the porting itself is near instantaneous after activation. We'll keep you updated throughout the process and notify you once your number has been successfully ported.
If you are currently under contract with another cellular provider, you can still switch to AFNET.
However, it's important to understand the following:
• Early Termination Fees: Your current provider may charge early termination fees if you cancel your contract before it expires. AFNET is not responsible for these fees. We recommend checking your current contract or contacting your provider to understand any potential costs.
• Contract Expiration: You can choose to wait until your current contract expires before switching to AFNET to avoid any early termination fees.
• Porting Your Number: You can still port your existing number to AFNET, even if you are under contract. However, you will still be responsible for any fees associated with your current contract.
• Device Unlock: If you plan to use your current phone with AFNET, ensure it is unlocked. Many carriers will unlock devices after a contract is fulfilled or after a certain period of time.
During the plan purchase process on our website, you'll have the option to check the portability of your phone number from your current carrier. If your number is eligible for transfer, we will collect the necessary information during the checkout process. Once your payment is confirmed, we will initiate the porting process to transfer your number to AFNET. Please ensure you keep your old service active until the porting is complete.
We offer a selection of popular phone brands, including Apple, Samsung and other popular brands. To see our current inventory and available models, please browse our online web store. We regularly update our selection, so you're sure to find a device that fits your needs.
Please visit AFNET website and Shop for Devices.
Yes, all purchases from AFNET are prepaid. This means you will need to pay full price at the time of purchase. This allows us to offer competitive pricing and a wide selection of plans & devices without requiring contracts or credit checks. You can view our available devices and pricing on our website.
Yes you can bring your own device (BYOD) and just select the phone plan of your choice. Whether you can bring your existing phone or tablet depends on a couple of key factors:
1. Network Compatibility: Your device must support the following network bands:
LTE bands 2, 4, 5, 12, 66, and 71; and 5G bands n41, n71, and n258.
2. Unlocked Device: Your phone or tablet must be unlocked. This means it's not tied to a specific carrier and can be used with any compatible network. If your device meets these requirements, you can absolutely bring it to AFNET!
To check if your device is compatible, you can:
• Look up your device's specifications online and compare them to the network bands listed above.
• Contact your current carrier to confirm if your device is unlocked. We're happy to help you determine if your device will work with our service. Please contact our customer support team if you have any questions.
Check your phone's settings:
- iPhone: Go to Settings > General > About. Scroll down to Carrier Lock. If it says "No SIM restrictions," your phone is likely unlocked.
- Android: The location may vary by manufacturer and Android version. Look for options like Network & Internet > Internet > SIM cards or Connections > More connection settings > Network unlock. The status should indicate if the phone is locked or unlocked.
Try a SIM card from another carrier: Power off your phone, remove your current SIM card, and insert a SIM card from a different mobile provider. If your phone recognizes the new SIM and you can make calls or use data, it's likely unlocked. If it asks for an unlock code or shows a "SIM not supported" message, it's probably locked.
Contact your previous carrier: The simplest way is to call your previous mobile carrier and ask them directly if your phone is unlocked. They can usually tell you the status. You'll likely need to provide your IMEI number (dial *#06# on your phone to find it).
If your phone is locked, you'll need to contact the carrier it's locked to and request an unlock. There are often requirements that need to be met, such as having completed your contract or paid off the device.
Yes, we offer a variety of plans to fit your individual needs. Check PHONE PLANS-
Yes, you can. We are currently working on the tablet plans and will share the information as soon as available.
Yes, you can switch plans at any time. We understand that your needs may change, and we want to provide you with the flexibility to choose the plan that best suits you. Simply log into your account on our website or contact customer support to make the switch
We offer a range of data plans designed to meet various needs. While we don't offer truly 'unlimited' plans in the traditional sense, our higher data limit plans provide a substantial amount of data for your online activities.
Our plans are defined by specific data allowances, such as 2GB, 5GB, 10GB, 15GB, and 20GB. You can choose the plan that best aligns with your data usage.
We understand that data usage can vary, and we've designed our plans to offer a balance of affordability and data capacity. You can also switch plans at any time to adjust to your changing data needs.
Additionally, we offer data top-ups, such as our convenient 3GB top-up option, to add extra data to your plan whenever you need it.
You can find detailed information about our data plans, top-up options, and plan switching capabilities on our website.
Yes, we offer a variety of single-line plans to fit your individual needs. You can browse our available plans on our website to find the one that's right for you.
We do offer a flexible solution for companies and groups. You can activate multiple individual lines under a single main account. This allows you to:
• Manage multiple lines conveniently: All lines are managed under one account.
• Choose different plans: Each line can have its own separate plan, tailored to the individual user's needs.
• Maintain individual control: Each line operates independently, while still being under a main account.
This setup is ideal for businesses, organizations, or families who want to manage multiple lines without a shared data pool. Please contact our customer support team for more information on setting up a multi-line account.
Yes, AFNET offers Wi-Fi Calling. Wi-Fi Calling allows you to make and receive calls and send/receive texts over a Wi-Fi connection instead of relying solely on cellular signals. This can be particularly beneficial in areas with poor cellular coverage or when you're indoors with limited signal strength.
Yes, we offer hotspot devices or you can use your existing AFNET phone or tablet plan for hotspot functionality, up to the data limit of your plan. This allows you to share your device's data connection with other devices via Wi-Fi.
Here are a few important points:
• Plan Data: Hotspot usage will draw from your plan's available data.
• Device Support: Use a dedicated hotspot device from AFNET. Otherwise, your phone or tablet must support the mobile hotspot (tethering) feature. Most modern smartphones and tablets have this capability.
• Data Limits: Be mindful of your plan's data limits, as exceeding them may result in reduced speeds or require adding data top ups at additional costs.
To enable hotspot functionality, simply check your device's settings. The specific steps may vary depending on your phone or tablet's operating system (iOS or Android).
We encourage you to check your devices capabilities to ensure it supports the tethering feature.
You can easily view your usage details for your current billing cycle through your customer portal.
Here's how:
1. Log in to your customer portal on our website.
2. Go to the "My Account" section.
3. Select "Usage Details."
This will provide you with a comprehensive breakdown of your data, talk, and text usage for the
current billing cycle.
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Start with the customer – find out what they want and give it to them.
Start with the customer – find out what they want and give it to them.
EXISTING CUSTOMERS
- AFNET operates on a monthly subscription basis. You'll receive a monthly bill for your chosen plan. To manage your payments, you have two convenient options:
- Online Payment: You can log in to your Customer Portal at any time to view your bill and make a payment.
- Autopay: For hassle-free payments, you can set up automatic payments through your account. This will ensure your bill is paid on time each month.
- We strive to make billing simple and transparent, giving you control over your payments.
You can easily view your bill by:
1. Logging in to your Customer Portal on our website.
2. Going to the "My Account" section.
3. Selecting "Your Invoices"
4. Clicking "View and Pay.
To update or add your card information, simply:
1. Log in to your Customer Portal on our website.
2. Go to the "My Account" section.
3. Select "Payment Methods."
4. Add your new card details and save.
This will ensure your payment information is up-to-date for your monthly subscription.
Taxes and fees are additional to the listed plan prices and will vary based on your location. These charges are determined by local, state, and federal regulations and will be clearly itemized on your monthly bill.
You can easily view your usage details for your current billing cycle through your Customer Portal:
1. Log in to your customer portal on our website.
2. Go to the "My Account" section.
3. Select "Usage Details."
This will provide you with a comprehensive breakdown of your data, talk, and text usage for the
current billing cycle.
Your first bill will be available immediately after you complete the checkout process for your initial purchase.
For recurring monthly plans, your bill will be generated every 30 days. As we offer prepaid plans, payment is due at the start of each 30-day period.
We provide a 7-day grace period for payments after your due date. However, please be aware that if payment is not received within this grace period, your plan may be terminated, and you risk forfeiting your phone number. We strongly encourage you to set up autopay or make timely payments to avoid any service interruptions.
- Power off phone.
- Find SIM tray (side or top, pinhole eject).
- Use SIM Tray Tool to eject tray.
- Place SIM in tray (gold contacts down).
- Reinsert tray.
- Power on phone.
This message can appear for several reasons. First, ensure the SIM card is the correct size for your phone's tray and is inserted properly. If it's a new SIM, it might not be activated yet, so allow some time or contact support. Your phone could also be locked to a different carrier. Inspect the SIM for damage or dirt and try cleaning the contacts. A simple phone restart can sometimes resolve temporary software glitches.
Generally, yes, you can swap your active AFNET SIM card between
different compatible phones. However, there are a few things to keep in
mind:
Compatibility: Ensure that both phones use the same size SIM card (e.g., nano, micro, standard). Most modern phones use nano-SIM.
Unlock Status: Both phones must be unlocked and compatible with the network that AFNET uses.
You can upgrade your device by purchasing a new one from the "Shop Devices" section of our website. Alternatively, you are welcome to bring any compatible unlocked device you already own to use with AFNET service. If you are an existing AFNET customer, check your email for discount offers.
The AFNET team works hard to ship orders within 24 hours after your payment is successful. Once your order ships, we will email you tracking information so you can monitor its progress. Please refer to the tracking details for the estimated delivery timeframe.
To return a device purchased from AFNET, log in to your Customer Portal and start return process through your Order Page.
We apologize for this situation. We will do our best to resolve this as soon as possible.
Please connect with us on 1 (678) 348-0717 or submit a ticket through Customer Care Support.
You can easily purchase additional lines for your AFNET phone plan directly on AFNET website or from your Customer Portal. Simply log in to your portal and navigate to the section for managing your subscription.
Your AFNET line is activated by you through our Customer Portal. After
your order is paid, you'll receive a link to the portal in your order
confirmation email. Once you receive your physical SIM or the eSIM
details (also in the email), log in to the Customer Portal, go to the
subscriptions section, and click the "Activate Line" button associated
with your SIM/plan to begin your service.
You can easily change your AFNET phone plan through our Customer Portal. Simply log in to your account and navigate to the plan management section to view available plans and make changes to your current service.
You can manage your AFNET subscription, including cancellation, directly through our Customer Portal. Simply log in to your account and navigate to the subscription or account settings section. You should find an option there to cancel your service. Follow the on-screen instructions to complete the cancellation process.
No, you will not be charged extra if you exceed your data limits.
However, once you reach your limit, your data speeds will be
significantly reduced, which can impact your online experience and the
functionality of data-heavy applications. To ensure uninterrupted
service at optimal speeds, we highly encourage you to monitor your data
usage and purchase an add-on data pack through your customer portal or
our website if you anticipate needing more data.
Start with the customer – find out what they want and give it to them.